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Implementation Consultant

 

Imagine….you’re working as an Implementation Consultant in central Brighton and you’re given the opportunity to work with a range of amazing Global clients and the responsibility of guiding and shaping the way they use our flagship software product Asset Bank.

You feel genuine satisfaction from the positive feedback you’ve received from our clients after delivering one of your insightful and inspiring training and consultancy sessions.

You’re given the autonomy to do your job whilst being supported by our established professional services team.

You’re currently staring out of the window of an office located on the 9th floor with stunning views of the sea and the Downs and whilst occasionally you feel a mild sense of irritation caused by the slightly temperamental lift, its more than outweighed by the company’s mature and flexible approach to work-life balance and great benefits.

If you’ve been searching for a role as an Implementation Consultant in the centre of Brighton….You’ve found it.

Who we are

Bright Interactive is an established software development company based in central Brighton. As our new Implementation Consultant, you’ll be responsible for ensuring our clients receive a great experience throughout the implementation process which takes place after they have purchased our flagship product, Asset Bank, which is a Digital Asset Management tool.

Asset Bank helps brand managers, marketers and digital asset specialists all over the world organise, control and share their digital assets. We work with over 800 global clients including IKEA, ITV, Coca-Cola & Unicef.

Our offices are based in the North Laine area of Brighton with views of both the Downs and the sea. Work/life balance is a priority and we believe that being at work should be fulfilling and productive, yet enjoyable. We offer a range of great benefits including a supportive & collaborative work environment, 25 days holiday, regular company-funded outings, a great coffee machine & free fruit, flexible work hours, monthly wellness contribution and of course, beers and drinks after 4pm on Fridays. We’re particularly proud of our profit share scheme that ensures every member of the team benefits from our success.

Our supportive leadership style means you get to make your own decisions and take responsibility for your own approach to work. As a result, we have very motivated, committed and energetic people who can make a real difference to what we do and how we do it.

Check out our ‘Meet the team’ video & Glassdoor page to get a flavour of who we are.

Who we’re looking for

We’re looking for a proactive and innovative consultant who can walk the line between technical configuration and business-focused conversations. You’ll need to be comfortable talking to IT teams and marketing managers alike, helping to build a common vocabulary to ensure your projects are delivered smoothly. With support from experts across our established professional services team, you’ll be nurtured to grow and develop your skills, taking responsibility for client engagements and supporting other colleagues as you grow in confidence. Being a great communicator is a huge part of this role and the ability to manage expectations for both our clients and across our team is essential.

Whilst you’ll be supported and mentored by other members of the team, you’ll have the freedom to manage your day and workload to keep on top of things. We’re looking for someone who is both proactive and a self-starter to ensure that you keep things moving even in times where your clients may be unavailable.

A big part of this role is continuous improvement, so we’d love you to have a passion for learning and taking on new challenges. Previous experience with Digital Asset Management, whether you’ve worked in the industry or used similar products in past roles, is a plus but not a requirement.

What you’ll be responsible for

This is a varied role and as a business, we work collaboratively across teams to deliver the very best for our customers.

You’ll be working with new clients from around the globe and supporting them through both system configuration and training once Asset Bank has been installed by members of our infrastructure team. You’ll also be working with existing customers to ensure they are using the system to the best of their ability and providing advice on ways they could improve their configuration. There is also the opportunity to support our marketing team by writing blogs, how-to guides, and similar material if this is an area you are passionate about.

The specifics

Deliver onboarding and our range of professional services to new clients which include training sessions, product health checks, data migrations and large consultancy projects:

  • Liaising with a range of clients and building initial relationships during onboarding

  • Scheduling and delivering online training sessions

  • Working with clients to assist with the design and configuration of their system

  • Implementing application configuration based on client requirements

  • Migrating data from previous applications as required

Supporting our Customer Services team with best practice advice and assistance with more complex queries.

There is also the opportunity to support others throughout the business, whether helping a colleague in the sales team to design a great trial for a prospective client, or working alongside our Marketing team to create content such as blog posts and ‘how to’ guides.

There will be the occasional need to deliver face-to-face training or consultancy sessions, either based in our Brighton office or via travel to the client’s office, otherwise, this role will be based in our Brighton office full time.

Skills

  • Bachelor-level degree in a related field or equivalent experience

  • 2-years experience in a similar role

  • Preferred experience working in a consultancy-style role with multiple clients

  • Technical skills in a range of applications and technologies (such as Microsoft Excel and MySQL) or willingness to learn

  • Strong verbal and written communication skills - specifically able to communicate products and technology in an way that is easy to understand

  • Great attention to detail and accuracy

  • The capacity to prioritise and work across multiple projects

  • The ability to really work as part of a team, share knowledge and skills

  • The ability to work well under pressure and meet deadlines

Position type

Permanent

Salary range:

£30k-£35k + Benefits + Profit share

Please understand that due to the overwhelming response we receive to our vacancies, we do not have the capacity to respond to every individual personally, so please be patient and if we feel there is a potential match to our open position, we will contact you directly.