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Customer support & hosting

Developing and launching your website or application is just the first part of the story when it comes to implementing a high-quality solution that supports your business.  Our dedicated team of support analysts will ensure your site is supported and enhanced for years to come.

Customer Support - more than just defect fixing

Our support service is more than just defect fixing.  We take a collaborative approach so you benefit from our experience and continued commitment, helping your site grow and change with your organisation.  Our services include:

  • Consultancy and advice on the continued optimisation and development of your application based on your needs.
  • Defect fixing, in case any issues get past our rigorous automated tests.
  • Development of enhancements or changes as your application evolves.
  • Second line support to administrator users of the system, including "how to" queries and trouble shooting.
  • Regular software upgrades as new technology is released.

We have a range of flexible Customer Support service options and tailor our services to meet your specific needs.  Contact us to find out more.

Cloud hosting and PaaS

We favour using PaaS (platform-as-a-service) offerings such as Heroku and Amazon AWS so that hosting is a non-issue. We use deployment pipelines to ensure that roll outs happen quickly and with zero down time - prerequisites for continuous delivery. We have experience hosting distributed, microservice and cloud-based architectures as well as more traditional monolithic applications.

Shared server hosting

Our shared hosting services are flexible and great value, with packages from £500 per year for a website that requires an application server, database, CMS and a staging environment. This provides everything that you would expect from a quality web hosting solution, including high bandwidth, security updates, backups and user-activity statistics reporting.

Dedicated server hosting

We partner with Rackspace to provide managed hosting solutions to clients who want a dedicated server and need guaranteed SLA (Service Level Agreements) and 24x7 server support.

This option works out at approximately £400 per month (depending on exact requirements) for a dedicated, virtual Linux server, including daily-managed backups.